Operator Assisted Solutions
The business world today requires more time and energy from its professionals than ever before. At Sound Connect, we offer an Operator Assisted service that combines professionalism with our feature-rich conferencing service to make all of your calls as smooth and resourceful as possible. Your conference will be more professional, interactive and engaging. Let us manage the details of your call so you can focus on delivering your message.
Pre-Call
- Get all participants started on the same page by using our fax, email or voice broadcasting services to distribute all relevant information before the conference starts
- Issue a password to make sure only invited participants attend the conference – an extra measure of security
- Maintain order during your call by having the operator run the call in lecture mode. To avoid interruptions during the call, participants’ lines are muted.
- For smaller, more formal conferences, request the roll call option. An expert operator will conduct a quick roll call before your conference begins to ensure that expected participants are on the line.
During-the-Call
- Digitally record your call on Encore for future playback and for those unable to attend it live. The call is retrievable via a toll, toll-free, or International Toll Free Service (ITFS) number for easy access.
- Increase participation during your conference with the polling option. Survey participants with pre-determined questions and get the results before the call is over.
- Use a communication line during your call to speak with the lead operator outside of the conference. This keeps from disturbing the rest of the participants.
- Simple keypad commands allow you to summon an operator (*0), group mute/unmute all lines (*5), mute/unmute your line (*6), or lock the conference (*7).
After the Call
- Learn who dialed into Encore. Information from participants is taken and transcribed into an Encore Report.
- Keep track of participants with Facts Complete – a handy list of participants’ names, “on-the-line” times, phone numbers and four additional pieces of information of your choice.
- Receive a professional transcription of what was said on your call. Choose from several turn-around time and delivery options.
Click here for Surround the Call Features
